Your privacy matters to us. This page explains exactly what personal data gold99 collects from Filipino players, how we use it, and how we keep it safe. Take a few minutes to read through — knowing your rights puts you in control.
gold99 is an online gaming and sports betting platform operated for players in the Philippines. We are committed to protecting the personal information of every Filipino player who registers and uses our services. This Privacy Policy applies to all data collected through the gold99 website, mobile browser interface, and any related services. By creating an account or using the platform, you acknowledgethat you have read and understood this policy. If you do not agree with any part of this policy, please do not use the platform. We encourage all players to revisit this page periodically, as we may update it from time to time to reflect changes in our practices or applicable law.
When you register for a gold99 account, we collect personal information such as your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of a valid government-issued ID for identity verification purposes, in line with Philippine anti-money laundering regulations. When you make deposits or withdrawals, we collect payment-related information including your chosen payment method and transaction reference numbers — we do not store full card numbers or banking credentials on our servers. As you use the platform, we automatically collect technical data such as your device type, browser version, IP address, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players.
We use your personal data primarily to operate and maintain your gold99 account, process deposits and withdrawals, and verify your identity as required by Philippine law. Your contact details are used to send you important account notifications, security alerts, and updates about changes to our terms or policies. We may use your gaming activity data to personalise your experience on the platform, such as surfacing game categories you frequently visit. Aggregated and anonymised data may be used for internal analytics to help us understand how Filipino players use the platform and where we can improve. We do not use your personal data for any purpose that is incompatible with the reasons it was originally collected, and we will always inform you if we intend to use it for a new purpose.
gold99 does not sell, rent, or trade your personal information to any third party for marketing purposes — full stop. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud hosting providers, all of whom are bound by strict confidentiality agreements. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally required to do so. In the event that gold99 undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, and you will be notified in advance. All third parties who receive your data are required to handle it in accordance with applicable Philippine data privacy law.
The gold99 platform uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your mobile browser. We use session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period to improve your return experience. We do not use third-party advertising cookies or cross-site tracking technologies. You can manage or disable cookies through your browser settings, but please note that doing so may affect the functionality of certain features on the platform. By continuing to use gold99 after being informed of our cookie use, you consent to cookies being placed on your device in accordance with this policy.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, including anti-money laundering and gaming regulations. Transaction records are typically retained for a minimum of five years following the date of the transaction. If you request the closure of your account, we will deactivate it promptly and begin the process of removing or anonymising your personal data, except where retention is required by law. Data that is no longer needed for any lawful purpose is securely deleted or anonymised so that it can no longer be linked back to you. We review our data retention practices regularly to ensure we are not holding personal information for longer than necessary.
Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have the right to be informed about how your personal data is being processed. You have the right to access a copy of the personal data we hold about you, and to request corrections if any information is inaccurate or incomplete. You may also request the deletion or blocking of your data in certain circumstances, such as when it is no longer necessary for the purpose it was collected. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team through the FAQ page and we will respond within the timeframe required by law.
We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the gold99 platform is encrypted using industry-standard protocols. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all such staff are trained on data privacy obligations. We conduct regular security assessments and promptly address any vulnerabilities identified. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations.
The gold99 platform is strictly for players who are 21 years of age or older, in line with Philippine gaming regulations. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the associated account. Parents and guardians are encouraged to monitor the online activities of minors in their care and to contact us immediately if they suspect a minor has registered on the platform. We take our responsibility to protect minors seriously and support all efforts to prevent underage gaming.
We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will notify registered players via email or through a prominent notice on the platform. The date of the most recent revision will always be displayed at the top of this page. We encourage you to review this policy periodically so that you remain informed about how we protect your data. Your continued use of the gold99 platform after any update constitutes your acceptance of the revised policy. If you have questions about any changes, please visit our FAQ page or contact our support team directly.
The key points every Filipino player should know about how gold99 handles personal data.
Your personal information is never sold, rented, or traded to any third party for commercial or marketing purposes. We only share data with trusted service partners who are contractually bound to protect it, and only when necessary to operate the platform or comply with Philippine law.
All data you send to and from the gold99 platform is protected by industry-standard encryption. We restrict internal access to personal data on a need-to-know basis and conduct regular security reviews to keep your information safe from unauthorised access or disclosure.
Under the Philippine Data Privacy Act, you have the right to access, correct, and request deletion of your personal data. You can exercise these rights at any time by contacting our support team. We are committed to responding to all data privacy requests promptly and transparently.
We only use cookies that are necessary for the platform to function correctly and to remember your preferences. We do not use third-party advertising or cross-site tracking cookies. You can manage cookie settings through your browser at any time, though some features may be affected.
We retain your personal data only for as long as your account is active or as required by Philippine law. Once data is no longer needed, it is securely deleted or anonymised. You can request account closure and data removal at any time by reaching out to our support team.
Our data practices are designed to comply with the Philippine Data Privacy Act of 2012 and all relevant implementing rules and regulations. If you believe your data privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission of the Philippines.
If you have any concerns about how your personal data is handled, our support team is ready to help in plain Philippine English. You can also find quick answers on our FAQ page, or log in to manage your account settings directly.